Support
We're here to help.
Answers to the most common questions about CloudPAY.vu — sign-in, clockings, the mobile app, and your account. Can't find what you need? Our team is a message away.
Contact our team ↗Frequently asked questions
When will CloudPAY.vu be available?
CloudPAY.vu will be available by the end of 2026. Contact us to stay informed or to discuss early access for your business.
How do staff sign in to the mobile app?
Staff sign in with a Login ID and a 6-digit PIN provided by their administrator. Team operators (managers and admins) sign in with their email and password.
Where can I see my clockings?
In the mobile app, open the Clocking Log. You'll find Raw clockings (straight from the machine) and Saved clockings (reviewed or adjusted), along with today's status and your leave balances when enabled by your administrator.
My clockings aren't showing — what should I do?
CloudPAY.vu uses clocking machines with ADMS that push each punch to the cloud instantly. If clockings are missing, check with your administrator that the machine is online and assigned to your department.
I forgot my PIN or password.
Staff should ask their administrator or manager to reset their PIN. Team operators can use the password-reset option on the sign-in screen.
How do I delete my account?
Your account is managed by your organization's administrator or manager — please contact them to disable or delete your account. See our Privacy Policy for full details.
Who can I contact for more help?
Start with your business administrator or manager. If you still need help, reach our team through the contact form or email privacy@reefstack.dev.
Still need a hand?
Send us a message and we'll help with setup, payroll, timesheets, or the mobile app.
Contact our team ↗